Privacy policy

CHR Builders website is owned by CHR Residential Builders, which is a data controller of your personal data.

CHR Builders ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights under the Privacy Act 2020 (New Zealand).

By using this website, you agree to the collection and use of information as described in this policy.

What we collect

We may collect the following personal information:

Name, email address and phone number when you fill in a contact or quote request form
Details about your building project (address, scope of work, timeline)
Photos or files you upload as part of an enquiry
Technical data such as IP address, browser type and pages visited, collected automatically through cookies and analytics tools
Information you provide if you subscribe to updates or newsletters

How we collect it

We collect information when you:

Submit a contact form, quote request or callback request on this site
Email or phone us directly
Interact with our Facebook or Instagram ads or pages
Browse our website, via cookies and similar tracking technologies

How we use your information

We use personal information to:

Respond to enquiries and provide quotes
Deliver and manage building projects
Send updates about your project
Improve our website and services
Show relevant advertising, including through Meta (Facebook and Instagram) ads
Meet our legal and accounting obligations

Cookies and tracking

Our website uses cookies and similar technologies, including Google Analytics and the Meta Pixel, to understand how visitors use the site and to measure the performance of our advertising. These tools may collect information about your device and browsing behaviour, and may be used to show you relevant ads on other websites and platforms.

You can control or disable cookies through your browser settings. Some parts of the site may not work as intended if cookies are disabled.

Sharing your information

We do not sell your personal information. We may share it with:

Trusted subcontractors and suppliers involved in delivering your project
Service providers who help us run the website, host data or send communications (for example, Google and Meta)
Government agencies where required by law

Where we use overseas service providers, your information may be stored or processed outside New Zealand.

Data security

We take reasonable steps to protect personal information from loss, misuse or unauthorised access. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

How long we keep your information

We keep personal information for as long as needed to fulfil the purpose it was collected for, or as required by law, typically for the duration of your project plus any applicable retention period for financial and legal records.

Your rights

Under the Privacy Act 2020, you have the right to:

Ask what personal information we hold about you
Request a copy of that information
Ask us to correct information that is wrong or out of date

To make a request, contact us using the details below.

Children's privacy

Our website is not directed at children and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to clinton@chrbuilders.co.nz. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.